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Writer's pictureTashka Urban

How to Have Difficult Conversations

Difficult conversations can strengthen relationships when approached with intention and care.


Remember, the goal of a difficult conversation isn’t to “win” or prove who’s right—it’s to strengthen connection, gain clarity, and work together toward a better dynamic. Approach the process with openness, respect, and curiosity, and you’ll find that even the toughest talks can bring you closer. 



Here’s a step-by-step guide to help you navigate these talks effectively:


Step 1: Set the Stage

Ask for Permission and Schedule a Time

  • Don’t ambush someone with a conversation they’re not ready for.

  • Ask if they’re available and schedule a time both of you agree on.

  • Let them know how much time you need, and, if helpful, give them a general idea of the topic so they can mentally prepare.

  • Ensure they’re in the right state of mind (not stressed or distracted) for an open discussion.



Step 2: Define the Container

Agree on the Rules for the Conversation

  • Before diving in, set guidelines together for how you’ll engage. Examples include:

    • Take turns sharing, and let each person finish their thoughts without interruption.

    • Use “I” statements to express your experience, avoiding blame or inflammatory language.

    • If someone repeats themselves or gets stuck in a loop, the other person can gently acknowledge, “I’ve got it,” to move forward.

    • If emotions rise, signal by raising a hand or using a predetermined word to pause and regroup.

Creating a clear structure fosters safety and respect, ensuring both parties feel heard.



Step 3: Reflect Before Responding

Summarise What You’ve Heard

  • After someone speaks, take a moment to summarise their key points before responding.

  • This ensures the speaker feels heard and gives an opportunity to clarify their message if needed.

  • Avoid jumping straight into your reaction, as this can feel dismissive or reactionary.

Tip: Use reminders like, “We’re in this together,” to keep the focus on connection and collaboration.



Step 4: Co-Create Solutions

Find Agreements and Positive Ways Forward

  • Once both people feel heard and understood, work together to create solutions or agreements for moving forward.

  • Keep it light and collaborative, and focus on approaches that improve your dynamic.

Examples:

  • Household: “Can you let me know before you use the blender so I’m prepared for the noise?”

  • Relationship: “When we discuss finances, let’s make it fun—maybe wear top hats or play background music.”

  • Personal Growth: “If I use a tone that triggers you, let me know gently and ask me to rephrase it.”



Extra Tools for Safety and Regulation

  1. Create Safety Beforehand

    • Most people avoid difficult conversations because they don’t feel safe.

    • Discuss coping styles and agree on how to handle triggers ahead of time (e.g., taking a break if someone needs space or staying close if someone needs connection).

    • Establish ground rules for engaging effectively and revisit them as needed.


  2. Co-Regulation

    • Use co-regulation to return to balance if emotions escalate. Think of it like tuning two instruments to the same frequency.

    • Techniques for Co-Regulation:

      • Put both feet on the ground and hum a long note together three times.

      • Hold hands and take deep breaths together.

      • Lean back-to-back and synchronise your breathing.

      • Shake it out, dance, or stamp your feet to release tension.

      • Lie together with one person resting on the other’s chest and hum long notes in sync.

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